Refund policy

Returns

We accept returns within 30 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • The item must be in its original packaging

  • Proof of purchase (order number or receipt) is required

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Personalized or customized items (if applicable)

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Original shipping charges are non-refundable, unless the return is due to an error on our part.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at support@neevia.shop with your order number and photos of the issue.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
We will arrange a replacement or refund at no additional cost.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items

Order Cancellations

Orders may be canceled within 24 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about our refund policy, please contact us:

📧 Email: support@neevia.shop
🏬 Store Name: NEEVIA