Shipping policy

At NEEVIA, we aim to deliver your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Please note that shipping times are estimates and may be affected by customs delays, weather conditions, or carrier issues.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time.

Tracking Information

Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Customs, Duties, and Taxes

International orders may be subject to customs fees, duties, or taxes imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Address

Please ensure your shipping address is accurate at checkout.

NEEVIA is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, additional shipping charges may apply.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact us at support@neevia.shop.
We will work with the carrier to help resolve the issue, but we are not responsible for carrier-related delays.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging.

Contact Us

For any questions regarding shipping, please contact us:

📧 Email: support@neevia.shop
🏬 Store Name: NEEVIA